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Privacy Policy & Terms of Use

Terrawise Privacy Policy & Terms of Use 

Effective Date: January 1, 2026

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Terrawise (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy principles.

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This Privacy Policy and Terms of Use explain how we collect, use, disclose, and protect personal information obtained through our website, Facebook Messenger, email, and other communications.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name, email address, phone number

  • Property location and land-related details

  • Information about planning, development, or economic inquiries

  • Communications sent to us through our website, Facebook Messenger, or email

We only collect information that is reasonably necessary for the purposes identified below.

2. Purpose of Collection

Personal information is collected and used for the following purposes:

  • Responding to inquiries and requests for information

  • Assessing potential planning information 

  • Communicating with you regarding your inquiry or engagement

  • Providing professional services once formally retained

  • Meeting legal, regulatory, or professional obligations

We do not use personal information for purposes other than those identified, unless required or permitted by law.

3. Consent

By contacting Terrawise or submitting information through our website or Facebook Messenger, you consent to the collection, use, and disclosure of your information as described in this policy.

Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.

4. Disclosure of Information

We do not sell, rent, or trade personal information.

Personal information may be disclosed only:

  • Within Terrawise, for business purposes

  • To professional advisors, consultants, or public authorities where necessary to provide services or comply with legal obligations

  • Where required or permitted by law

Any third parties engaged are expected to maintain appropriate confidentiality protections.

5. Third-Party Platforms

If you contact us through Facebook Messenger or other third-party platforms, your information is also subject to the privacy policies and practices of those platforms.

Terrawise does not control and is not responsible for how third-party services collect, store, or use personal information.

6. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

Information is stored electronically on systems used in the normal course of business and retained only as long as reasonably necessary.

7. Access, Accuracy and Retention

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of information, subject to legal and professional requirements

Requests can be made by contacting us using the information below.

8. No Professional Relation Until Retained

Contacting Terrawise or submitting information through this website or social media does not create a planner-client or professional relationship.

Professional services are only provided after a written agreement has been executed.

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Information provided prior to the execution of a written agreement through any electronic, or non-electronic means does not constitute professional advice. 

9. Website Use

The content on this website is provided for general informational purposes only. While we strive for accuracy, planning policies and regulations change and vary by jurisdiction.

Terrawise makes no warranties regarding completeness or applicability to specific circumstances.

10. Changes to this Policy 

This Privacy Policy and Terms of Use may be updated from time to time. Updates will be posted on this page with a revised effective date.

Continued use of the website or communication with Terrawise constitutes acceptance of the current policy.

This policy may be amended from time to time without notice. 

11. Contact Information

For questions, concerns, or requests regarding privacy or this policy, contact:

Terrawise
kate@terrawise.ca
 

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